Support

Questions or feedback? Call or message us at +90 536 943 08 99.

I did not receive a sign-in code.

Check the number and request a new code after 60 seconds. Up to 5 codes can be requested per hour; each code is valid for 3 minutes.

How do I link my child's phone?

In Koçum Veli, select your child and create a link code. Your child scans the QR code or types it into Koçum. The code is valid for 10 minutes and works once.

How do I delete my account and my child's data?

Koçum Veli → Account deletes your account; your child's profile has its own delete option. Deletion is immediate and permanent.